Director and
Head of Customer Experience

blue-latitude-health-director-elisa-portrait BACK TO OUR TEAM

As Head of Customer Experience, Elisa's focus is on helping our clients’ projects benefit from the very best in user-centred design practices and strategic customer experience thinking.

Elisa holds a BS in Biology and Psychology and an MS in Industrial Engineering. She has over 25 years of experience as a UX practitioner, working in over 25 countries for clients including Eli Lilly, Nuffield Health, GSK, Canon, Thomson Reuters Life Sciences, Boehringer Ingelheim, Bayer, AstraZeneca, Pfizer, Abbott, Sanofi, and AbbVie. Her career has been focused on providing a range of UX services in strategy, research and design, as well as in education and the creation and development of CX capabilities for consultancies and clients.

Elisa is a published author, trainer, blogger and invited speaker at conferences, universities and professional society events. 

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