We were tasked to explore a digital service, delivered through a single interface, that addresses the needs of dementia patients and importantly their care givers. Studies showed that the health of caregivers is impacted as they spend more time looking after their loved one with dementia. As a result, they become incapable of caring in the long run and need help and support for themselves.
To transform the quality of life for care givers, we explored the idea of having a Dementia Hub. Here’s how we approached it:
The customer journey maps, personas and the design guidelines became invaluable design assets that were used as part of a Masters’ thesis on delivering technology solutions. The insight generated has been applied to other digital projects targeting dementia patients and their care givers.
This a key part of a larger initiative at City; digital technologies have the capacity to provide the information and guidance a carer needs to individualise care and enhance a patient’s quality of life.
NEIL MAIDEN, PROFESSOR AT CITY UNIVERSITY
Liz Inskip | 18th January 2017
Content Marketing Manager Liz Inskip interviews Neil Maiden of City, University of London, about his work developing mobile technology solutions for residential dementia care, and what the challenges facing innovators in this therapy area are.
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