CASE STUDIES

Developing a digital service for dementia patients

An innovative way to meet patients' needs

We were tasked to explore a digital service, delivered through a single interface, that addresses the needs of dementia patients and importantly their care givers. Studies showed that the health of caregivers is impacted as they spend more time looking after their loved one with dementia. As a result, they become incapable of caring in the long run and need help and support for themselves.

Approach

To transform the quality of life for care givers, we explored the idea of having a Dementia Hub. Here’s how we approached it:

  • We assessed existing solutions available to reduce the caregiver burden and also explored the effects of local government on the needs of people with dementia
  • In order to address the needs of patients, care givers, HCPs, research bodies and care providers, we interrogated the Dementia Hub concept
  • We developed design guidelines to ensure the product is functional, usable, useful and cost effective.

Impact

The customer journey maps, personas and the design guidelines became invaluable design assets that were used as part of a Masters’ thesis on delivering technology solutions. The insight generated has been applied to other digital projects targeting dementia patients and their care givers.  

This a key part of a larger initiative at City; digital technologies have the capacity to provide the information and guidance a carer needs to individualise care and enhance a patient’s quality of life.

NEIL MAIDEN, PROFESSOR AT CITY UNIVERSITY