CASE STUDIES

Approach

This is how we did it:

• We defined and created user cases, requirements and a service blueprint with the core team and validated them with global and local stakeholders
• Informed by the service blueprint, insights, validation, and co-creation sessions with key stakeholders, a storyboard was created iteratively and collaboratively, shaping it into low fidelity prototypes to inform detailed design
• A playbook and a deployment model ensured that the platform was used effectively and the delivery of global services via local markets was efficient
• A roadmap was designed in line with global and market priorities in order to help inform the minimal viable product launch timelines and the creation of a more fully formed platform