We provided end-to-end service from launch to promoting and optimising the portal, across multiple brands and territories. In doing so, we increased customer engagement and reduced costs.
We established user needs, created personas, and delivered an on-going customer/stakeholder satisfaction survey.
We developed strategic objectives, KPIs, and roadmaps based around customer services.
We recommended, and assisted in the selection of, new partners for development and hosting.
We managed creative and technical development, and roll out across 27 countries and 22 instances.
We set up and managed the integrated analytics and CRM ongoing performance reviews and attribution analysis across M5.