Developing a launch strategy for an immuno-oncology brand

An insight-driven strategy

The client required a strong, simple and actionable strategy for launching an immuno-oncology product in the UK market. However, resources were stretched, and the UK team had little experience of the indication.

When we began working on the project, it was clear global assets would not be developed in time for launch or be applicable to the UK market. We also knew additional collateral would be required for nurses – a key stakeholder in the UK – as well as oncologists.


Our approach was not just to conduct research, develop insight, and create strategy and planning workshops, but to also develop deliverables that were easy to implement for our clients. To do this, we: 

  • Conducted primary research with nurses to understand their environment and day-to-day challenges
  • Adapted and supplemented European research on the information-seeking needs and environment of oncologists in the UK
  • Provided environment mapping, personas, and learning journey for nurses and oncologists before and after launch, and pre- and post-prescription
  • Developed material and ran workshops to collaboratively employ integrated multichannel strategy and service design that could be realistically implemented
  • For successful implementation we provided content development guidance, detailed tactical plans and practical delivery guidance


We collaborated across our four world-class capabilities – Insight, Customer Experience, Strategy and Creative services, to ensure the multichannel strategy and planning were implemented. Most importantly, a toolkit was developed to ensure the strategy was actionable and easy to implement for our clients.

The pre-launch disease awareness campaign generated engagement at 117% of the target based on the KPIs set at the start of the campaign. Additionally, cost savings made as primary market research was re-used and re-purposed across tumour team.

Great research and another excellent workshop delivering clear actions. This work will be best practice across the organisation


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