Nilu

Nilu

Customer Experience Consultant

​Nilu works in the Customer Experience team, designing customer-centric products through the full design lifecycle.

As part of the Customer Experience team, Nilu participates in initial user research, iterative user-centred design, and testing to ensure the products and services we deliver for our clients are usable. She’s interested in understanding our customers (primarily healthcare professionals) and their behaviours to better understand how and why they interact with our clients’ brands. Day-to-day, she could be conducting interviews with customers, creating interactive prototypes for digital products, or running usability testing sessions for a newly designed service.

Prior to joining Blue Latitude Health, she was working in New Zealand as a user experience consultant for an enterprise level software company in the healthcare domain. While she was there, she designed hospital software applications for healthcare professionals (HCPs) to help them manage and treat their patients. Her focus was understanding how HCPs interacted with applications in a hospital setting, looking at how hospital workflows can be simplified or augmented through the use of software applications. She also holds both Bachelor and Master of Engineering degrees from the University of Auckland in Software Engineering.

Outside of work, Nilu loves to travel. Her most memorable travelling experience is exploring St. Petersburg by foot when the outside temperature was an extremely chilly -18°C. An enthusiastic traveller, she looks forward to revisiting places, and Rome is a favourite for the sunshine and great food. When she’s not globe-hopping, she also enjoys dancing – she’s learning a style of partner dance called ‘Ceroc’ with her husband.

Meet the rest of our Consultants
blue-latitude-health-senior-consultant-david-portrait
David

Senior Consultant

view profile

ditte
Ditte

Associate Consultant

view profile

blue-latitude-health-consultant-eimear-portrait
Eimear

Senior Associate CX Consultant

view profile

Fadi
Fadi

Senior Associate CX Consultant

view profile

blue-latitude-health-consultant-frances-portrait
Frances

Consultant

view profile

Frances-Senior-Associate-Consultant_Blue-Latitude-Health
Frances

Senior Associate Consultant

view profile

Idrisa
Idrisa

Senior Associate Consultant

view profile

blue-latitude-health-consultant-james-portrait
James

Managing Consultant and VP New York

view profile

blue-latitude-health-head-of-brand-strategy-jenna-portrait
Jenna

Head of Brand Strategy

view profile

Blue-Latitude-Health-Senior-Consultant-Jeremy
Jeremy

Senior Consultant

view profile

blue-latitude-health-consultant-jiayi-portrait
Jiayi

Associate Consultant

view profile

Jocelyn - Blue Latitude Health - Senior Consultant
Jocelyn

Senior Consultant

view profile

blue-latitude-health-senior-consultant-mark-portrait
Mark

Senior Consultant

view profile

blue-latitude-health-consultant-martine-portrait
Martine

Head of Insight

view profile

Pany-Associate-Consultant_Blue-Latitude-Health
Pany

Associate Consultant

view profile

Paul

Senior Consultant

view profile

blue-latitude-health-consultant-peter-portrait
Peter

Senior Customer Experience Consultant

view profile

stuart-consultant-blue-latitude-health
Stuart

Consultant

view profile

blue-latitude-health-consultant-zoe-portrait
Zoe

Consultant

view profile