Head of Customer Experience
As Head of Customer Experience, Elisa's focus is on helping our clients’ projects benefit from the very best in user-centred design practices and strategic customer experience thinking.
Elisa holds a BS in Biology and Psychology and an MS in Industrial Engineering and has over 20 years of experience as a UX practitioner, working in over 20 countries for clients including Eli Lilly, Nuffield Health, GSK, Canon, Cambridge Technology Partners and Thomson Reuters Life Sciences. Her career has been focused on providing a range of services in research, strategic development, design, training and evaluation in the field of user experience.
Elisa is a published author, trainer, blogger and invited speaker at conferences, universities and professional society events. She is also a founding and Board member of Products and Systems International, the organizers of the International Workshop on Internationalisation of Products and Systems (www.iwips.org).Meet the rest of our directors