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Elisa

Director and
Head of Customer Experience

As Head of Customer Experience, Elisa's focus is on helping our clients’ projects benefit from the very best in user-centred design practices and strategic customer experience thinking.

Elisa holds a BS in Biology and Psychology and an MS in Industrial Engineering and has over 20 years of experience as a UX practitioner, working in over 20 countries for clients including Eli Lilly, Nuffield Health, GSK, Canon, Cambridge Technology Partners and Thomson Reuters Life Sciences. Her career has been focused on providing a range of services in research, strategic development, design, training and evaluation in the field of user experience.

Elisa is a published author, trainer, blogger and invited speaker at conferences, universities and professional society events. She is also a founding and Board member of Products and Systems International, the organizers of the International Workshop on Internationalisation of Products and Systems (www.iwips.org).

Meet the rest of our directors
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Chris

Director and
Head of Creative Services

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Fred

Co-Founder and
Head of Strategy

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Martin

Co-Founder and
Managing Director

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Simon

Director and
Head of Commercial

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