Shaping the future of healthcare marketing

It’s not just our combination of heritage and 14 years of experience as consultants that sets us apart. It’s also our values as a business and an employer.

It means we offer the vision of a consultancy with the creativity of an agency. Helping to shape the future of healthcare marketing and redefining expectations of effectiveness.

meet our team

We are creative problem solvers

We love tackling the big stuff. And often that means tackling the difficult issues first. Our heritage means we have the expertise to get above problems to see the bigger picture.


We’re owned and run by our founders. So we’re not tied to any particular technology or any third party suppliers. And we’re always free do what’s best for our clients.

We are truly collaborative

We are structured for collaboration and create cross-disciplinary teams – including the best outside partners where necessary – tailored to each project’s unique needs.

We are commercially-minded

We thrive on delivering results that make a demonstrable difference to clients’ businesses. In fact, performance-related payment is a key part of many of our long-term client engagements.


We’re able to deliver remarkable results through our capabilities. Developed to complement and integrate, they allow us to provide the full range of services needed to meet the demands of modern healthcare marketing. From organisational change to brand strategy and customer engagement.


Our dedicated expert research team conducts in-depth research to generate real customer insight. This insight, together with your business objectives, informs the strategy we recommend and guides the development of customer experience design.

From strategic research on brand and strategy, through to communications research or validation of design, we’re on the case.

Customer experience

We always begin by using insights drawn from in-depth research to define the problem in the context of your business objectives and customer needs. Then, we design bespoke solutions in an iterative process, enhancing our work as we go.

We also validate our solutions with stakeholders and customers, testing to ensure we go above and beyond to delight your customers.


From product positioning and launch strategies through to capability development, organisational transformation and service design, we’re there to add significant value.

Our recommendations are based on substantive qualitative and quantitative research and then made real through a collaborative process, which involves you, alongside our own experts and trusted partners.

Creative services

We produce ideas that really work - that change people’s behaviour and boost sales, while also creating genuine engagement with your brand. Drawing on in-depth insight, our work is razor-sharp, speaking to your customers’ real needs.

Our experience in multinational marketplaces ensures communications are tailored to work effectively in specific media and at all regional and global levels.

  • 20 languages spoken in our London office
  • 60 employees and counting
  • We work across 10 therapy areas and counting
Our memberships

We are a proud member of 3 professional market research associations.

BHBIA logo
ESOMAR corporate logo

Our work has been recognised by our peers in the industry.