How We Think - User-centred Design

These are the posts from the How we think section that have been tagged with User-centred Design.

To see all tags used in our posts, click here.

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UX: the importance of inclusive design

Blue Latitude Health|10th July 2014

Businesses should be investing both time and resource into ensuring that their digital assets comply with web accessibility standards. Inclusive design has to consider the UX story for users of all abilities, across all platforms. Read on for more on accessibility and inclusive design.

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How to create a holistic view of your customers' experience

Blue Latitude Health|1st July 2014

After years of “product-centricity”, pharmaceutical companies have realised it is time to shift focus to customer experience; providing customers with what they want, how they want it, and when they want it. Read more for an overview of the customer-centric approach.

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How do you change your customers' motivation and behaviour?

Blue Latitude Health|4th June 2014

Many of our clients ask us to help them understand how they, as a service provider, can more effectively inform and educate their customers. But how do you successfully motivate the customer to want to change their behaviour? We talk through best practice in this blog.

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How Lloyds Pharmacy understands patient needs and designs user centered services

Blue Latitude Health|17th April 2014

Blue Latitude Health ran an event exploring the topic of ‘Researching and Designing User Centered Healthcare Services’ in parternship with CreateHealth. Here, we talk through key points from the Lloyds Pharmacy My Online Doctor talk with a downloadable sketchnote by Anna Tamasi.

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Review of UX Camp London 2014

Blue Latitude Health|2nd April 2014

Blue Latitude Health attended UX Camp London 2014 in East London; this is a discussion of the key points and ideas that came out of that event.

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Make things simple for your customer – it’s not hard

Blue Latitude Health|21st October 2013

An overview of the simple rules that the Government Digital Service used to develop the new gov.uk website - a user-centred approach to creating a joined-up digital service to serve a diverse population. (From their Festival of Marketing 2013 talk.)

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The landscape of healthcare has changed. So have we.

Blue Latitude Health is now Fishawack Health

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